It should have led into the AI era. Instead, Siri is an idiot in a classroom filled with geniuses.
And there appears to be little if any plan to fix things any time soon.
And yet…
Go back to 2011. Steve Jobs is dead. The gravitational field that held Apple together has collapsed. The consensus view, quietly held by many in the industry, was that without Jobs’ fanatical product vision, Apple would revert to the mean.
Most founder-led companies do. Especially those so tightly wound around one human for their culture, coverage, leadership, and strategy.
But that did not happen.
Cook held the wheel while keeping the culture together. He expanded Apple’s geographic reach. He built Services into a recurring revenue behemoth that now generates over $85 billion annually and is growing faster than hardware. He executed the transition to Apple Silicon—one of the most technically ambitious platform transitions in tech history—with a smoothness that was almost suspicious.
He shepherded Apple through a global pandemic, a semiconductor shortage, and a supply chain crisis, and came out the other side with margins that made competitors weep.
He also did something Jobs never particularly bothered with: he put Apple on the right side of privacy. At a moment when the tech industry’s relationship with consumer data was becoming toxic, Cook made privacy a genuine differentiator. Whether you find it principled or cynical (it’s probably a bit of both), it was strategically astute and has become a meaningful brand pillar.
Cook’s Apple is the most financially successful company in human history. That’s extraordinary. He took an organization built on the charisma and genius of a singular individual and, keeping his own ego totally at bay, institutionalized it.
The honest assessment: Cook is a superb operator and a competent strategist who has been a mediocre product visionary.
He has maximized the value of what Jobs built, but has not meaningfully extended it into new territory. He saved the church. He just hasn’t delivered a new gospel.
The trillion-dollar question—What does Apple do next?—remains unanswered after 13 years.
When Cook took the helm, he was up against Samsung and Motorola. His replacement, John Ternus, now faces a much tougher, more paradigm-shifting assortment of rivals. And at some point, the market will stop being patient.
Perhaps we should stop asking how well Tim followed Steve, and ask what Ternus will do in September when he replaces Tim.
